Terms and Conditions

Terms and Conditions for Bharosa Hospital Website

Effective Date: 2025-03-10

1. Introduction

Welcome to the Bharosa Hospital website ("Website"). These Terms and Conditions ("Terms") govern your use of the Website and services provided through it. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you disagree, do not use the Website.

Bharosa Hospital reserves the right to modify these Terms at any time. Continued use after changes implies acceptance.

2. Eligibility

To use the Website, you must:

  • Be at least 18 years old or use the Website under parental/guardian supervision.

  • Have legal authority to agree to these Terms.

  • Provide accurate and complete information.

By using the Website, you confirm you meet these requirements.

3. Website Use

3.1 User Responsibilities

You agree to:

  • Use the Website lawfully and ethically.

  • Provide truthful information during registration/appointment booking.

  • Protect your login credentials (where applicable).

3.2 Prohibited Activities

You must not:

  • Use the Website for illegal, unauthorized, or unethical purposes.

  • Hack, spam, or disrupt the Website’s functionality.

  • Post harmful, defamatory, or misleading content.

  • Run automated bots, scripts, or simulated traffic to overload servers.

  • Scrape, crawl, or extract data without prior written consent.

  • Reverse-engineer, decompile, or disassemble the Website’s code.

  • Share content violating intellectual property rights.

  • Impersonate others or misrepresent affiliations.

4. Medical Disclaimer

  • The Website’s content is for general informational purposes only, not a substitute for professional medical advice. Consult a healthcare provider for diagnosis/treatment.

  • In emergencies, contact local emergency services or visit the nearest hospital.

  • Emergency Contact for Bharosa Hospital: 01-4575999.

5. Appointment Booking & Payments

5.1 Booking Process

  • Appointments are confirmed only after payment.

  • A representative will contact you to finalize the booking and share payment instructions.

  • Payment options: FonePay QR code (displayed on the Website/WhatsApp) or hospital cash counter.

  • The estimated consultation time/queue number is shared post-payment. The consultation time provided during confirmation of the appointment is indicative and actual consultation time may vary.

5.2 Payment Requirements

  • After payment, upload/send the receipt via the Website/WhatsApp for verification.

  • If payment is not received, the appointment remains unconfirmed.

  • Duplicate/excess payments verified by Bharosa Hospital and the payment gateway will be refunded as per the Refund Policy.

5.3 Cancellation & Refunds

  • Cancellation Window: Notify the hospital front desk at least 5 hours before the appointment.

  • Refund Policy:

    • Cancellation 2+ hours before appointment: Full refund.

    • Cancellation within 2 hours or no-show: No refund.

    • Refunds are processed within 15 business days.

6. Third-Party Services

6.1 Payment Gateway

  • FonePay is used for online payments. By using this service, you agree to their terms and conditions.

6.2 Outsourced Lab Tests

  • For outsourced tests, Bharosa Hospital shares:

    • Name, contact number, email, age/sex, and test details.

  • Test reports are issued on the third-party provider’s letterhead. Bharosa Hospital is not liable for accuracy/quality.

7. Intellectual Property

  • All content (text, images, logos, trademarks) is owned by Bharosa Hospital and protected under intellectual property laws.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Privacy & Data Protection

8.1 Data Collected

  • Name, address, contact number, age/sex, appointment details, and medical history.

8.2 Cookies

  • Cookies are used to track preferences and browsing behavior. By using the Website, you consent to cookie placement.

8.3 Confidentiality

  • Medical records and communications are treated as confidential.

  • Data may be shared with third parties only for service delivery (e.g., lab tests) or legal compliance.

9. Limitation of Liability

  • Bharosa Hospital is not liable for:

    • Damages from Website use, service delays, or reliance on content.

    • Third-party errors (e.g., payment gateways, lab providers).

    • Technical issues (server downtime, connectivity errors).

10. Termination

  • Bharosa Hospital may terminate access to the Website without notice for violations of these Terms.

11. Dispute Resolution & Governing Law

  • Disputes will first be resolved amicably. If unresolved, they will be arbitrated under Nepali law.

  • Governing Jurisdiction: 

12. Contact Information

Bharosa Hospital
New Baneshwor-10, Devkota Sadak, Kathmandu, Nepal
Phone: 01-4575999
Email: bharosahospital2015@gmail.com

13. Miscellaneous

  • Severability: Invalid clauses will not affect the rest of the Terms.

  • Force Majeure: Not liable for delays/cancellations due to unforeseen events (e.g., natural disasters, technical failures).

  • Entire Agreement: These Terms supersede all prior agreements.